Refund & Billing Policy

This policy explains how billing works at All Pathways (ABN 68 108 607 420) and when you can get a refund. It works alongside our Terms of Service and your rights under the Australian Consumer Law.

What it costs

• $20 per week (AUD) — billed weekly in advance through our payment processor (Stripe), recurring until you cancel.
• A one-off $500 (AUD) submission fee — charged only when your evidence is complete and ready to be submitted to our partner Registered Training Organisation (RTO) for formal assessment and your certificate. We'll tell you when you reach that point. Until then, it's just the weekly fee.

All prices are in Australian dollars and include GST.

Cancelling

• You can cancel any time, in one click, from your account settings.
• Cancelling stops all future weekly charges. You keep full access until the end of the week you've already paid for.
• You don't need to call or email us to cancel.

Our early-refund safety net

We want you to feel comfortable giving it a go. If you change your mind within 7 days of your first payment, and you haven't yet submitted your evidence to the partner RTO, just email support@allpathways.com.au and we'll refund the subscription fees you've paid.

Weekly subscription fees

Because the weekly fee gives you immediate, ongoing access to the Service, weekly fees that have already been charged are generally non-refundable once that week has started — except under our early-refund safety net above, or where a refund is required by the Australian Consumer Law.

The $500 submission fee

• If you've paid the submission fee but your evidence has not yet been submitted to the partner RTO, you can request a full refund of that fee.
• Once your evidence has been submitted to the partner RTO for assessment, the fee has been used to provide that service and is non-refundable — except where required by the Australian Consumer Law (for example, if the service wasn't provided with due care and skill).
• The submission fee does not guarantee a successful outcome. Competency is decided by the partner RTO based on your evidence.

Failed or declined payments

If a weekly payment fails, we may pause your access until your payment method is updated and the payment succeeds. We'll let you know so you can fix it.

Your Australian Consumer Law rights

Nothing in this policy limits your rights under the Australian Consumer Law. You're always entitled to a remedy — which may include a refund — if a service isn't provided with due care and skill, isn't fit for a purpose you told us about, or doesn't match what was agreed. This policy gives you options in addition to those rights, not instead of them.

How to request a refund

Email support@allpathways.com.au from (or quoting) your account email, and tell us what you'd like refunded and why. We aim to respond within a few business days. Approved refunds are returned to your original payment method.

Contact

support@allpathways.com.au